Glowper.com (“we,” “our,” “us”) is committed to ensuring your satisfaction with every purchase. This Return and Refund Policy outlines the terms under which returns and refunds are processed for purchases made on our website (“Website”).

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, undamaged, and in its original packaging with all tags and labels intact.
  • The return request must be initiated within 7 days of receiving the product.
  • Certain products, such as perishable goods, customized items, and personal care products, are not eligible for returns. Please check the product description for specific exclusions.

2. How to Initiate a Return

To initiate a return:

  1. Contact our customer support team at returns@glowper.com or call us at [Insert Phone Number].
  2. Provide your order details, including the order number, product name, and reason for the return.
  3. Our team will review your request and provide return instructions if the product is eligible.
  4. Ship the product to the address provided by our support team. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

3. Refund Process

Once we receive and inspect the returned product, we will:

  • Notify you of the status of your refund via email.
  • Process the refund within 7-10 business days if the product meets our return conditions.
  • Refund the amount to your original payment method. Note that your bank or payment provider may take additional time to process the refund.

Non-Refundable Fees:

  • Shipping charges are non-refundable unless the return is due to a defect or error on our part.

4. Damaged or Defective Products

If you receive a damaged or defective product:

  • Notify us within 48 hours of delivery by contacting support@glowper.com.
  • Provide photos of the damaged or defective product along with your order details.
  • We will arrange for a replacement or refund, including return shipping costs, if applicable.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

6. Exceptions

The following items are non-returnable and non-refundable:.

  • Customized or personalized products.
  • Intimate or hygiene-related products.
  • Products marked as “Final Sale” or “Non-Returnable” on the product page.

Thank you for shopping with Glowper.com. We strive to provide you with the best products and services!